• Vacancy: Travel Consultant Southern Africa

    Are you a real traveler at heart? Do you avoid the all-inclusive resorts with breakfast buffets and crowded swimming pools? Most importantly: do you always look to broaden your horizons and dream of making the African continent your own playground? If the answer is Yes, Yes and Yes.. keep reading!

About Charlie’s Travels

We are Charlie’s Travels: a young, Dutch travel agency (scale-up) aiming to show travelers the real, diverse Africa! This is only made possible because of our very skilled and passionate ‘Angels’: a group of Africa enthusiasts living spread across the continent. We have Angels in Nairobi, Cape Town, Uganda, Tanzania, Ethiopia and in the Netherlands. We join forces to organize unforgettable, off-the-beaten track tours in Eastern and Southern Africa, especially appealing to those travelers who want to escape the standard tourist dance on a more authentic adventure!

Are you a real traveler at heart? Do you avoid the all-inclusive resorts with breakfast buffets and crowded swimming pools? Most importantly: do you always look to broaden your horizons and dream of making the African continent your own playground? If the answer is Yes, Yes and Yes.. keep reading!

Jungle villa

The Jungle Villa in Nairobi, Kenya

Africa: the other story

If there is one continent that is subject to stereotypes and clichés, it is Africa.. Until recently, mainly sensational & disastrous reports reached living rooms all over the globe. Often with reason of course but these messages dictate only 1 side of generally complex stories and always a rather negative one.

This continent is bursting with positive stories and a diversity so wide, you cannot comprehend from the comfort of your couch at home. This one-sided story and dark image needs to change and tourism is the perfect tool to help this cause. An industry that is stuck in clichés, in which travelers are being pushed into the same classic directions. What have you really seen and experienced on this continent? Yes you have seen beautiful wildlife. But how many people have you really spoken to? What is the biggest eye-opener you encountered? Which foods did you try? Really, what is the complete story that you bring back from your travels in Africa?

Together with you, our travelers and our partners, we want to paint a complete picture and let people also engage in the ‘real Africa’! We do this by offering a refreshing way of traveling. How? First of all, by simply being on ground 24/7 in the destinations we specialize in. We are able to develop our own routes, expand our network daily and create the most special experiences, thus offer truly unique trips!

Curious for your new colleagues? Check them out!

Startup to scale-up!

Charlie’s Travels has grown from a sole trader to a travel scale-up with over 40 Angels spread across the continent in 2.5 years. Growth continues unabated and so do our ambitions. In 5 years we are:

  • The #1 off-the-beaten track travel agency in Africa.
  • We develop unique experiences & routes in all regions of the continent.
  • We have an extensive work-lifestyle community for our team of dedicated Africa lovers in offices & villas from which we can live, work and keep exploring in style.
Charlies team foto

About the role: Travel Consultant – Southern Africa

Basically, you will not find the standard packages and group tours with us! The perfect Africa trip looks different for every individual. That is why every trip is a co-creation and as a travel consultant you are the expert who can combine the clients’ wishes into the perfect package. You are on-ground in the playing field which means you can offer the best unique trip, using our own network, your creativity and sell from own experiences. You create dream trips! This can be for a family trip around Cape Town, a road trip for an adventurous couple through Namibia and Botswana or a for solo adventurer going to explore Mozambique!

What does such a sales process look like?

As soon as an enquiry comes in through one of our channels, it is your time to shine! You get in touch with the traveler (can be through WhatsApp, Skype, email, text) to figure out exactly what it is the traveler wants to experience during their trip. We are their friends on the spot and our communication is rather informal and fun!

It is important you exactly feel what the client finds important by asking the right questions. Of course you will need to be prepared with a good amount of knowledge on all the different options, countries and routes. With all your passion and fire you naturally get the customer excited. We always tend to create a warm bond with our customers in the process, from A to Z.

Besides, you are able to make a proper costing and have talents to make the client flexible in their spending.. After all, you want to make it a trip of a lifetime and not be too limited in options. You show your commercial skills while giving real specialist service and excellent expectation management. Through you the clients knows: “we must book with Charlie’s Travels!” When the deal is done you make their Africa dream come true by organizing logistics and all further communication together with a small team.

What are your duties and responsibilities?

Charlie’s Travels Southern Africa operates from Cape Town, the buzzing tourism capital of Southern Africa! From the Mother City we design and organize diverse trips throughout Southern Africa. You will be working in a small team from here. Your duties and responsibilities, among others, entail:

  • Design trips in the following destinations; South Africa, Namibia, Botswana, Mozambique, eSwatini.
  • Plan logical and unforgettable itineraries with an appropriate profit margin.
  • Claim responsibility for the success of a trip from start to finish.
  • You are enthusiastic and most of all proactive in the product development process.
  • You build and maintain great relationships with local partners as well as with clients.

What skills and experience are we looking for?

  • Relevant work and/or travel experience in Southern Africa.
  • Product and customer knowledge about Southern Africa.
  • Commercially minded, enthusiastic and a team player.
  • Culturally sensitivity.
  • Organized & structured work ethics.
  • A proactive approach in which you work independently and take initiative.
  • You are digitally savvy with tools (Excel, Google Sheets etc.)
  • Work remotely in an efficient manner and are able to stay connected.
  • You can passionately convey and sell Africa experiences.
  • You have a good of the English language (oral and written) Even better? You speak Dutch as well!
  • You are looking for a new long term(!) job for which you are willing to settle in fantastic Cape Town. Even better? You already live here! 🙂

What we can offer you

  • Competitive base salary.
  • First 3 months trial period (see how the collaboration works from both sides) with the possibility to grow into a full-time contract for at least 1 year.
  • The freedom to start your own projects you feel passionate about. For example: designing and developing new experiences in Southern Africa.
  • Opportunities to discover new places during Business Development trips.
  • Unique opportunity to experience a real scale-up!
  • Growth opportunities in line with the company’s’ growth.
  • Entrepreneurial business environment with an international team.
  • Note: we’re in it for the long run! Continuity with our staff is very important to us. If you already have a life established in (Southern) Africa, do not hesitate and immediately respond to this vacancy!

Next step

Do you find yourself completely flying into the role of new Charlie’s Angel? Great! Fill out this form, ‘working at Charlie’s Travels’ and send your best motivation email filled with your travel/sales experience, relevant skills and abilities for the travel sector to Sarah Vijzelman (e-mail: sarah@charlies-travels.com)

Deadline

Applications accepted up until 8th of August 2019.

Any questions for your future colleagues?