About the role: Travel Consultant – Southern Africa
Basically, you will not find the standard packages and group tours with us! The perfect Africa trip looks different for every individual. That is why every trip is a co-creation and as a travel consultant you are the expert who can combine the clients’ wishes into the perfect package. You are on-ground in the playing field which means you can offer the best unique trip, using our own network, your creativity and sell from own experiences. You create dream trips! This can be for a family trip around Cape Town, a road trip for an adventurous couple through Namibia and Botswana or a for solo adventurer going to explore Mozambique!
What does such a sales process look like?
As soon as an enquiry comes in through one of our channels, it is your time to shine! You get in touch with the traveler (can be through WhatsApp, Skype, email, text) to figure out exactly what it is the traveler wants to experience during their trip. We are their friends on the spot and our communication is rather informal and fun!
It is important you exactly feel what the client finds important by asking the right questions. Of course you will need to be prepared with a good amount of knowledge on all the different options, countries and routes. With all your passion and fire you naturally get the customer excited. We always tend to create a warm bond with our customers in the process, from A to Z.
Besides, you are able to make a proper costing and have talents to make the client flexible in their spending.. After all, you want to make it a trip of a lifetime and not be too limited in options. You show your commercial skills while giving real specialist service and excellent expectation management. Through you the clients knows: “we must book with Charlie’s Travels!” When the deal is done you make their Africa dream come true by organizing logistics and all further communication together with a small team.