• Position: Operations Consultant

    Are you a real traveler at heart? Do you avoid the all-inclusive resorts with breakfast buffets and crowded swimming pools? Most importantly: do you always look to broaden your horizons and dream of making the African continent your own playground? If the answer is Yes, Yes and Yes.. keep reading!

Africa, the other Story

If there is one continent that is subject to stereotypes and clichés, it is Africa. Until recently, mainly sensational & disastrous reports reached living rooms all over the globe. Often with reason of course but these messages dictate only 1 side of generally complex stories and always a rather negative one. 

This continent is bursting with positive stories and a diversity so wide, you cannot comprehend it from the comfort of your couch at home. This one-sided story and dark image needs to change and tourism is the perfect tool to help this cause. An industry that is stuck in clichés, in which travelers are being pushed into the same classic directions. What have you really seen and experienced on this continent? Yes you have seen beautiful wildlife. But how many people have you really spoken to? What is the biggest eye-opener you encountered? Which foods did you try? Really, what is the complete story that you bring back from your travels in Africa? 

Together with you, our travelers and our partners, we want to paint a complete picture and let people also engage in the ‘real Africa’! We do this by offering a refreshing way of traveling. How? First of all, by simply being on ground 24/7 in the destinations we specialize in. We are able to develop our own routes, expand our network daily and create the most special experiences, thus offering truly unique trips!

Jungle villa

Our Jungle Villa in Nairobi, Kenia

About Charlie’s Travels

We are Charlie’s Travels: a young, Dutch travel agency (scale-up) aiming to show travelers the real, diverse Africa! This is only made possible because of our very skilled and passionate ‘Angels’: a group of Africa enthusiasts living spread across the continent. We have Angels in Nairobi, Cape Town, Uganda, Tanzania, Ethiopia and in the Netherlands. We join forces to organize unforgettable, off-the-beaten track tours in Eastern and Southern Africa, especially appealing to those travelers who want to escape the standard tourist route and embark on a more authentic adventure!

Startup to scale-up!

Charlie’s Travels has grown from a sole trader to a travel scale-up with over 40 Angels spread across the continent in 2.5 years. Growth continues unabated and so do our ambitions. In 5 years we are: 

– The #1 off-the-beaten track travel agency in Africa for the Dutch Market.

– We develop unique experiences & routes in all regions of the continent. 

– We have an extensive work-lifestyle community for our team of dedicated Africa lovers in offices & villas from which we can live, work and keep exploring in style.

About the role

We are looking for a young dynamic person with excellent knowledge of the travel industry in East Africa. You will be responsible of booking a trip from start to finish through securing accommodation, transport and booking flights. You will report directly to the operations manager, will be responsible for a variety of sold trips and ensuring that each trip runs smoothly.

The role will not be limited to booking transport and accommodation; you will be responsible for communicating with suppliers to guarantee better rates, briefing guides, drivers and chefs before and during trips. At the same time you will keep close communication with the clients during their trip.


You will be working in a team of 6 operations colleagues. Your duties and responsibilities, among others, entail:

  • Book all accommodations, transfers, activities and flights. 
  • Management of full trips (once sold) in East African countries, from start to completion.
  • Finalising supplier guidelines and protocols before a trip. 
  • Liaising with clients and suppliers while on trip. 
    • Establish, develop and maintain positive business relationships with key partners. 
    • Expedite the resolution of customer problems and complaints to maximise satisfaction.
    • Negotiate better rates with (new) partners.
    • Responsible for high end clients and big groups
    • Onboard and train junior ops consultants
    • Monitor and evaluate work processes
    • Working closely with the sales team to ensure trips are correctly sold and booked to minimise customer dissatisfaction.

Your profile

  • You have a minimum of 3+ years work experience in the travel industry in East Africa 
  • Bachelor degree in a relevant field (for example: tourism management)
  • You speak excellent English written and have good verbal communication skills.
  • Commercially minded, enthusiastic and a team player.
  • You are culturally sensitive, organized, structured and you have good time management.
  • You have the ability to multitask; handle several trips and projects at the same time
  • You have experience working in a cross cultural environment 
  • You are able to work independently and take initiative.
  • You are digitally savvy (Excel, Google Sheets etc.) 
  • You are able to travel when necessary to meet with customers and/or suppliers
  • You are able to take responsibility

Our offer

  • Competitive salary with the possibility to earn a bonus based on your performance. 
  • First 3 months trial period (see how the collaboration works from both sides) with the possibility to grow into a full-time contract for at least 1 year.
  • Work at the most awesome office in Nairobi! You will share this office with Dutch and Kenyan colleagues with whom you can share travel stories and experiences.
  • A chef who will cook your lunch & the opportunity to have breakfast in the office.
  • The freedom to start your own projects you feel passionate about.
  • Opportunities to discover new places during Business Development trips.
  • Unique opportunity to experience a real scale-up, an entrepreneurial business environment in which you can grow in line with the company’s growth!

Next step

Do you find yourself completely drawn to the role of a Charlie’s Angel? Great! Send your best motivation email filled with your travel/operations experience and relevant skills and abilities in the travel sector to: Sebastien Vandelannoitte, e-mail: [email protected] and fill in your personal details on the website: ‘vacatures’ – click on ‘apply now’ in the header.


Before: Monday 9th December 2019!